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Return Policy |
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We are happy to refund any purchases provided they are returned by registered mail in their original condition, to the address below, within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
Please remember to enclose a completed returns form (see the reverse of the packing slip enclosed with your parcel), indicating the reason for return and whether you would prefer a refund or replacement. Customers are advised to obtain proof of postage when returning the goods.
We regret that we cannot accept any returned items that incur import charges. To avoid these charges we suggest that you do not use a courier company such as DHL, Fedex or UPS, instead please use a registered mail service that requires a signature on delivery.
If you require further information, please contact info@victoriakeen.com. All returns should be addressed to Victoria Keen Returns 357 Lafayette St. Ny, Ny 10012 | |
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